Privacy policy

Your privacy is hugely important to us. Here at London Roofing we want to provide you with a great service – and we want you to be confident that the information you give us when using our website is safe and secure. In this Privacy Policy we'll explain how we use it to process your enquiries and provide our service to you.

We'll also tell you how and why we collect your Personal Information, your rights and choices when it comes to these details, as well as the steps we take to keep it secure and confidential.

Contents

• Privacy Policy
  • Personal information we collect, what we use it for and how to opt out
  • Cookies
  • Subject Access Requests
  • Right to be forgotten
  • How we store your personal information
  • How long do we keep your personal information
  • Data Controller
  • Data Protection Officer
  • Changes to our Privacy Policy
  • Data Breaches
• Security
  
  • Website server security
  • Your password
  • Using WiFi in public places
  • Phishing

Privacy Policy

Personal information we collect, what we use it for and how to opt out

1. When you submit a Get a Quote or Ask Archie form on our website to enquire about roofing work you need doing, this information is directly sent to our Outlook email (This email address is being protected from spambots. You need JavaScript enabled to view it.). Here we transfer over this information to our CRM (Customer Relationship Management system called Insightly) system's task list for our roofing managers to process and contact you accordingly. We will then use the email/phone number given to contact you to arrange a site visit. Once we have been to the site, we will raise an estimate and email or post it over to the client. We will contact you to send the initial quote and then if we have not had a response from you we will send a follow up email to check if you want the works to be carried out or if you have any further questions regarding the works.
   
   If the quote gets accepted we will save your information onto our CRM, so that we can store all estimates/invoices/guarantees linked with your address. If the works require a guarantee then we will store your information as long as the guarantee requires. We need this information stored so we can contact you if there are any issues.
   
   If the quote isn’t accepted or lapses, any information saved on our CRM will be deleted after 6 months unless you have opted in to receive future email communications from us.
   
   We will ask you to tick a separate box to confirm the use of your email address to be used via MailChimp to send marketing, discount offers and further communication from us. If you do not wish us to contact you please do not tick this box.
2. When you submit a Job Application form on our website, this information is directly sent to our Outlook email (This email address is being protected from spambots. You need JavaScript enabled to view it.) and forwarded to our roofing managers to keep on email file in c